School Policies

All you need to know
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POLICIES
Language Policy

At BLI,  we apply an English-or-French-Only Policy. This policy has been established to help you maximize your English or French language practice during your studies in Canada.

To help you really improve your language proficiency level, you will be expected to communicate only in the language you are studying at all times while at BLI.

If you break the policy, you will receive a penalty:

First offense You will receive a Warning Card
Second offense You will be suspended from BLI for one day and will be recorded as absent
Third offense You will be suspended from BLI for three days and will be recorded as absent. You will need to meet with the program coordinator
Fourth offense You will be suspended from BLI for five days and will be recorded as absent. You will need to meet with the program coordinator
Fifth offense You will be suspended from school for one session or equivalent

To really help yourself improve your language proficiency level, you will be expected to communicate only in the language you are studying at all times while at BLI.

Lateness & absenteeism

BLI expects students to be on time to their classes. Attendance and punctuality are very important for your academic progress . We expect you to attend your classes regularly and to be punctual to avoid disruptions to the class and to make sure you don’t miss any important information.

· If you arrive late, show respect to your teacher and classmates by entering the class and taking your seat quietly
· Note that if you arrive at the “ABSENT TIME” (15 minutes past your class start time) your teacher may deny you the access to the classroom
· If there is any specific circumstance that makes it impossible for you to arrive on time on a regular basis, talk to the academic coordinator about it
· BLI teachers keep a record of your class attendance everyday
· If you are absent more than 20% in a session, you will not receive credits for the course you are taking
· If you are sick or wish to notify you about your absence please complete the absence notification form.
· If you are three times late to one class, it equals to one absence. If you attend less than 80% , you won’t receive their certificate.

· You have 5 minutes tolerance

· If you arrive between 5 and 15 minutes past your class start time, you will be marked late
· If you arrive 15 minutes past your class start time,  you will be marked absent
· If you are marked late to a class three times, it will equal to one absence
· If you attend less than 80% of your class, you won’t receive your certificate

Vacation

Students coming for 24 weeks and more are allowed to request a leave of absence. This leave of absence can not be longer than four weeks. If you are granted a leave of absence, your classes will be postponed.

If requesting a leave of absence, you must have completed 12 weeks of study. If you are traveling abroad, you must have a valid visa.

The leave of absence request is subject to approval of the academic department. BLI is not responsible for travel plans you make if your request is not approved.

You can only request one leave of absence.

To request a leave of absence please complete our vacation request form.

Class Change

Although this is a rare situation, if you feel that the class where you have been placed is not helping you improve your language skills or if it is very difficult, you can request a class change. In order to do so, you need to complete BLI class request change form, Once we have received the academic coordinator will contact you to make an appointment to try to understand the situation better. Change of classes can only happen during your first week of classes. He will discuss with your teachers and give you his final decision within 24 hours.

Program Change

You can upgrade but not downgrade your program. If you are interested in taking a skills or elective class talk to the academic coordinator to see if there is space available in the course you want to take. The academic coordinator will tell you which steps to follow.

Non Disparagement Policy

1)   Consideration: In consideration for delivery of the programs and other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged by all current Students;

2)   “Disparagement” for the purposes of this contract, shall generally refer to negative remarks about the Institution which are made maliciously or recklessly (including all of those persons covered under this policy) or without taking reasonable steps to verify the truth of such remarks prior to having made them.

3)   Who is bound: Subject only to Canadian law held to be applicable in any province (including but without limitation the enabling legislation governing private career schools or institutions and the Canadian Charter of Rights and Freedoms if/where held to applicable), all students shall be bound by this non-disparagement policy. Adhering to the policy is a condition of enrollment.

4)   Purpose of policy: The Institution has a reputation for excellence. The Institution is a private institution operating multiple locations in the province of Quebec, and is committed to maintaining high standards in teaching and in ensuring that the value of BLI, Bouchereau Lingua International credential remains strong.

5)   Social media: With the popularity of social media (Facebook, YouTube, Twitter, etc.) students, and alumni of the Institution and all its affiliates, can communicate in a way that they have never done so before. The Institution applauds the fact that students and alumni have new opportunities to network for employment in their chosen vocation, and can communicate with each other socially. The Institution is confident that this will contribute to the Institution’s long-standing reputation in the marketplace.

6)   Reputation is a two-way street: Students derive significant benefit from being an alumnus of BLI, Bouchereau Lingua International. At the same time, the Institution is ultimately “defined” by the “quality” of its graduates i.e. where they end up working, how they are putting their skills to the test in the workforce, and whether they are happy with their chosen vocation. The Institution and its students have a common interest in preserving and protecting the integrity and image of the Institution and all its affiliates.

7)   Specific undertakings of student: With the above in mind, students shall undertake to do the following:

a) Refrain from making any public statement or statements, through social media or otherwise, about the Institution or any of its affiliates, which would be considered inaccurate, unduly critical or derogatory, or libelous, or which may tend to unfairly injure the reputation of the Institution or any of its affiliates;

b) Refrain from making any public statement or statements, through social media or otherwise, that would be considered inaccurate, unduly critical or derogatory, or libelous, or which may tend to unfairly injure the reputation of another (and without limitation) existing or former student, alumni, instructor, or staff member of the Institution;

c) Report to the Institution immediately, the publication of any unduly critical, derogatory, or libelous statement or statements, or statement/s which may tend to unfairly injure the reputation of the Institution or any of its affiliates, through social media or otherwise. Such reporting shall include the author or authors of such publication, and all other specifics known to the reporting student;

d) Report to the Institution immediately, the publication of any inaccurate, unduly critical or derogatory, or libelous statement or statements tending to unfairly injure the reputation of another (and without limitation) existing or former student, alumni, instructor, or staff member of the Institution or any of its affiliates. Such reporting shall include the author or authors of such publication, and all other specifics known to the reporting student.

e) Refrain from disparagement of the Institution or any of its affiliates in any other form that would reasonably be considered to bring the Institution or any of its affiliates, and without limitation, its faculty, staff, students or alumni, into disrepute;

f) Familiarize themselves with any other policies which bind them while students, including but without limitation, the Anti-Bullying / Anti-Harassment / Anti-Discrimination Policy.

8)   Discipline for non-compliance: Discipline, including expulsion or other sanctions as appropriate, may result from non-compliance with this Policy.

Discipline Policy

Bouchereau Lingua International (BLI) is committed to taking all reasonable steps to ensure students have the opportunity to successfully complete their programs. Within this general framework, all students are treated fairly and equitably. Students who do not support the academic and ethical goals of BLI for themselves and their fellow students may be subject to penalties, up to and including expulsion.

In general, BLI will attempt to resolve a situation without expulsion. Verbal warnings, written warnings and a suspension may precede this final and most serious of actions.

When BLI deems the integrity, safety or well-being of its students, staff, clients or other visitors is in danger, then expulsion may be warranted at the school’s discretion at any point in the process.

1)  All students are expected to conduct themselves in a dignified and professional manner.

2)   Students may be suspended or dismissed/expelled, depending on the severity and/or degree of their “Misconduct”: Misconduct is defined as, and without limitation:

a) conduct which disrupts or in any material respect compromises the School or any of its students, including the administration of the program (including but without limitation any act or threatened act of violence, failure to cooperate with an inclusion or accommodation policy of the school)

b) student performance bringing discredit on the professional, academic, or ethical standards of the school

c) academic failure

d) poor attendance i.e. attendance which falls below any program approval requirements, or poor participation (without medical excuse that gives rise to the legal need for accommodation)

e) conduct which interferes with the legal rights of other students and/or the school, its staff, agents, or employees

f) repeated contravention of the School’s policies as set out in this Student Enrollment Contract and amended from time to time as the School deems necessary, or pursuant to applicable laws and/or regulations;

g) failure to pay required fees as set out in the student’s signed contract;

h) contravention of the performance requirements or other rules and/or guidelines as they may apply to the student; and

i) distribution of materials within the campus and to the School’s students that have not been approved by the School (such as brochures, 3rd party advertisements, promotional materials, political or religious materials, etc.)

3)   Repeated failure to abide by School’s policies, which may be amended from time to time as the School deems necessary or pursuant to applicable laws and/or regulations, is grounds for dismissal/withdrawal. Note that contravention of some school’s policies may lead to immediate dismissal/expulsion from the program depending on the severity of the contravention (see paragraph 5 below).

4)   The School may, at its sole discretion and consistent with applicable laws and/or regulations, consider a Suspension prior to the possible dismissal/expulsion of the student.

5)   Certain types of serious misconduct will lead to the immediate dismissal/expulsion of the student on a “zero tolerance” basis. Such conduct includes, but without limitation

a) Breaking BLI’s drugs and alcohol policy

b) Violent and/or threatening behavior toward another student, employee, faculty member, or visitor on campus

c) Academic dishonesty by the student relating to testing or credentials, or any dishonesty going to the academic integrity of the School like unapproved collaboration, alteration of records, bribery, or any type of misrepresentation

6)   Harassment or Discrimination – BLI, Bouchereau Lingua International does not condone harassment or discrimination of any student, staff, employees, or agents. Students who engage in harassing or discrimination are subject to immediate suspension pending investigation. Any student deemed by the BLI, Bouchereau Lingua International’s investigators as having engaged in harassing or discriminatory activities contrary to any applicable laws and regulations may be subjected to immediate dismissal/expulsion. In determining what constitutes harassment or discrimination, BLI refers to The Quebec Charter of Human Rights and Freedoms.

7) Students who by action or neglect in any way endanger the safety of themselves or others may be expelled.

8)   Students who damage, steal and misuse property may be expelled and will be required to make restitution to replace or fully repair the property.

9)  Students who violate the code of conduct may be suspended or expelled. Even when the violations do not have the potential to result in physical harm to persons or property, BLI may expel a student who has received suspension for failure to comply and has since violated any of the terms of BLI’s code of conduct

10)   Fee refunds will be governed by the provisions of this contract and applicable laws and/or regulations as prescribed. However, where BLI, Bouchereau Lingua International has no legal requirement/obligation to refund tuition or any portion of a student’s tuition to any student who has been expelled (or suspended, where the suspension is long enough such that the student has lost a significant amount of time or opportunity that would otherwise have been spent in course study), BLI, Bouchereau Lingua International will have no obligation to refund tuition or any part of that student’s tuition

11)   A sanction of suspension or dismissal/expulsion will be recorded on a student’s academic record and transcript

12)  Students who are subject to expulsion for any reason will be notified in writing, either by email, a hand delivered letter or by registered mail. BLI is not responsible for non‐delivery by registered mail if the student has not provided a valid residential address. The notification will contain a description of the basis for expulsion and the effective date. Expelled students who dispute the facts of the expulsion must appeal the decision within three days of the notification following the complaints procedure of BLI provided to the student and providing sufficient proof to support the complaint. Students who file an appeal and are unsuccessful are considered withdrawn from BLI

13)   Appeal procedure: Expelled students who dispute the facts of the dismissal/expulsion must file their appeal with the School within 5 days of the notification having been received by the student

A student who is expelled is responsible for the return of any school property in his/her own possession within 10 days of the expulsion and will be held financially responsible for any property not returned in good condition

14)   BLI may, at its sole discretion, determine that a restorative process is warranted in lieu of or in tandem with any of the above forms of discipline that it seeks to impose. A restorative process is one which emphasizes repairing the harm caused or revealed by unjust behavior through an inclusive or cooperative process

Drugs, Illegal Substances and Alcohol

· Consumption of drugs and alcohol are forbidden on school property.
· Cannabis consumption is not allowed on school property, at school events, activities or trips and excursions by anyone, neither staff or students.
· Any underage/minor student who possesses, uses, sells or distributes legal (e.g. marijuana, prescription medication, etc.) or illegal drugs, drug paraphernalia, alcohol or tobacco at any time while on school property, or under the authority of the school, is subject to the most serious disciplinary action, including suspension or expulsion
· The school’s policies on drugs and alcohol also apply to all BLI student trips and activities. The school reserves the right to search any student belongings if that student is suspected of having drugs or illegal substances or items in the school, on trips and activities. Students believed to be under the influence of drugs or alcohol face serious consequences, including suspension or expulsion

Homestay Rules & Guidelines

Respect is essential to enabling a good relation between you and your family. It is important that you respect their rules.

Basic Home Rules

· Show consideration and tolerance to host family members

· Inform the family if you will not be home for a meal, will arrive home late in the evening, or stay out overnight

· Clean up after yourself in the home

· Keep your room clean and organized

· Please don’t keep food or eat in your room

· Do not enter host bedrooms, private rooms, or the bathroom when it is occupied

· Do not borrow money from host family members

· Always be suitably clothed and covered when in the presence of host family members

Chores

Your host family will welcome you into their home as a member of the family. This means that you will be treated more informally than a “guest” would be. Families appreciate it when you offer to help in the home by keeping your room clean and doing general chores, such as setting the table, doing the dishes, or helping prepare dinner.

As a family member, you may be asked to make your own breakfast and lunch, or to do your own laundry because this is what most family members do.

Remember, you are not staying in a hotel where maid services are provided.

Helping with these chores can also give you the opportunity to talk to a family member, to practice your English, and to be part of the family.

Meals

Three meals per day are normal. If your host family happens to be away then food will be made available for you to prepare. Often, Canadian students prepare their own lunches to take to school.

Weekdays, breakfast is a quick, light meal. Families may prepare breakfast together; this meal may include bread/toast/fruit, juice/milk, and cereal/eggs.

Lunch may include sandwiches, raw vegetables, cookies, milk/juice, and fruit.

Dinners may include rice, meat, cooked vegetables, salad, and dessert.

Your host family will ask you what foods you like and dislike so that they can try to meet your needs. You should politely inform your host family if you do not like a particular food.

Pets

Many Canadian families have pets like cats and dogs. They are usually clean and friendly. For your host family, pets are a member of the family, so they are free in the house. Let the family know if you do not want these pets to enter your room.

Keys

You will be given a set of keys to the house so you can have access to it at any time. Please be very careful with them. If you happen to lose them, inform your family immediately. You will be responsible for the cost of replacing the key.

Internet

· Do not download or upload large amounts of data •Do not download music or videos.

· Demonstrate a moral and ethical approach to the use of technology.

Energy

· Turn lights off when you’re not in your room

· Spend a reasonable amount of time in the bath/shower

· The house maintains a pleasant temperature during the winter (20 degrees approx.)

· Do not overheat the rooms

· Recycle. Houses can have multiple places to throw the garbage. Often the paper, cans and plastics are placed in different containers. Your family will explain this to you.

· Consult the host family before using household appliances or equipment and use them in ways approved of by the family .

· Promptly reimburse the family if you causes any damage in the home Bathroom

· Do not dye your hair inside the house, the dye damages and stains everything it touches.

· Women should not throw their pads into the toilet, but wrap them in tissue and throw them away.

· Do not throw objects into the toilet except toilet paper

· Please throw the toilet paper into the toilet, not in the basket

Telephone

· Use the telephone for reasonable lengths of times, ask permission to make long distance calls and makes these calls collect or using a calling card. We sell them at the activities department.

· You are 100% responsible for paying for any long distance calls that you make

· Do not place or receive calls after 10 p.m.

Guests

If you want to invite someone to the house, you must obtain permission from your family first. No guests are allowed to stay overnight, unless your host family gives you authorization for that.

Payments

You should not pay the family for your stay directly. You must pay BLI and then BLI Homestay Department will pay the family. Each payment covers 4 weeks of accommodation and the meal plan you have selected. Make your payment at least 2 weeks before the end of the current 4 weeks session. Otherwise, we can’t guarantee that your room will be reserved for you.

Changes

Students living in a homestay have a one week adaptation period. If during this period, for some valid reason, you don’t feel comfortable in the homestay you are living in, you could be moved to a different homestay without any charge, but you must discuss the problem with your homestay coordinator first. Please do this during your first week, because if you request a change after Friday, you weeks should pay for the change.

Please note that you will not be moved immediately. After analyzing the situation, the homestay coordinator will talk to the family to see if what is bothering you can be solved. If the problem has no solution, then the homestay coordinator will tell you the steps to follow.

If you wish to change your homestay, or if you want to move out you must give at least 2 weeks written notice to BLI before moving out. The first 4 weeks of homestay are non-refundable.

Extensions

Once you finish your academic program, you are expected to leave your homestay. If you wish to extend your stay, contact the homestay department immediately and inform them about your exact departure date.

Please note that if you are involved in a serious violation of the homestay rules then you will be withdrawn from the homestay and the fees you have paid are non-refundable.

Anti-Bullying Policy
What is Bullying?

Bullying is the deliberate intention to harm someone who doesn’t have the power to stop it. Bullying, harassment or any other form of discrimination is immoral and interferes with the right of a person to feel safe.

What is considered bullying?

Bullying can take many forms. It can either be:

face-to-face which includes, fighting, pushing, insulting, embarrassing, intimidating or invading personal space.

back-to-back, such as writing threatening offensive or threatening messages or sending hurtful or distressing messages.

Physical or psychological

Sexual harassment, which is involved any behavior that is unwanted such as sexual touching, inappropriate jokes or comments and/or demeaning someone.

Racial harassment, includes teasing, social exclusion or taunting because of someone’s race.

How do I know if I’m being bullied?

For behavior to be classified as bullying, repeated behaviour needs to be involved. These behaviours or actions are designed to cause harm. Not being liked or popular or not having any friends is not a sign of bullying and may simply be a sign of lacking personal skills. Bullying does not always occur by the older or bigger. Anyone can bully anyone.

The key features of bullying are that it is repeated, causes hurt and distress and it involves the use of power in an unfair way.

What do I do if I am being bullied?

If you are being bullied, it is super important that you talk to someone who is in charge. There is always someone who can and wants to help you. Some students do not want to report bullying because they feel as if they will make the bullying worse if the bully finds out. However, here at BLI, all staff is trained in ways that will help and protect the victims of bullying.

Who can I tell?

There are several staff members that you can tell if you feel uncomfortable or unsafe:

-school director, school manager

-receptionists, teachers, academic coordinators

Do the RITE thing

Recognize

Inform

Tell

Evaluate

Recognize that you always have the right to feel safe. Inform the bullies that they need to stop. Tell a responsible staff member. Evaluate the situation and if it’s not getting better, seek for more help.

Program Completion
Certificate of Achievement

If you have successfully completed your academic program at BLI we will give you a Certificate of Achievement that indicates the program you took, and the lessons you studied. Remember that to receive this certificate you need to have passed all your levels with a minimum average grade of 70 and attended at least 80% of your classes.

Academic Report

At the end of each session each of your teachers will give you your final grade for their class. On the last day of the every session, and when you complete your studies at BLI, you will receive a individually tailored progress report from your grammar teacher. In case you need a printed consolidated report of all your classes, please request it 48 hours in advance from the academic department.

Letter of study

Upon request, we can provide an Letter of Study that states you studied at BLI. This letter indicates the total number of lessons you studied per week, the length of your study, results and attendance. Please request it 48 hours in advance to the academic department.

Cancellation and Refund Policy
Postponement

Students who wish to postpone the start of a course must notify BLI beforehand. A new letter of acceptance will then be issued for a later date free of charge for students studying under 6 months. Students studying over 6 months will be charged $70 CAD.

Cancellations

All notices of cancellation must be given in writing by mail, fax, or e-mail stating that you intend to withdraw from the program you have registered for. The registration and the accommodation placement fees are non refundable.

If a student is obliged to cancel his/her program due to visa refusal, a complete refund will be reimbursed excluding registration fee and accommodation placement fee. Note that BLI needs to receive the Canadian original letter of refusal.

Students must fall within the following guidelines to be eligible for reimbursement:

Before program start date

a) Less than 10 days after submitting your registration · 100% of the tuition fee.
b) 31 days or more before the program starts · 70% of the tuition fee.
c) If the student cancels less than 30 days before the program start date · 60% of the tuition fee.

After program start date

a) Between 1-10% of the program · 50% of the tuition fee.
b) Between 11 – 24% of the program · 30% of the tuition fee.
c) 25% or more of the program · 0% of the tuition fee.

Students can upgrade but not downgrade their program. e.g. If the student wants to change from full time program to part time program, he/she will have to cancel the program and reapply. Cancellation policy will apply.

*If a student comes to Canada with a BLI study permit, he or she forfeits the right to all refunds.

Homestay refund

Homestay placement fee is non-refundable. Students must give 2 weeks notice in writing to the homestay coordinator if they wish to change their homestay. The first 4 weeks of homestay are non-refundable.

Time to process refund

If he/she is eligible for a refund under the conditions above, you will be reimbursed within the 45- working day period following the receipt of written notice of cancellation.

Please note that the registration fee and accommodation placement fee are non refundable under any circumstance

Privacy Policy

1) The school (also referred to as “us”, or “we” under this Policy) has created this policy in order to demonstrate our commitment to privacy and the protection of your personal information, information pursuant to current privacy legislation. Please read this policy to understand how your personal information will be treated.

2) The school collects information in several ways. Some personal information is gathered if you register with us. During registration, the school may ask for personal information such as your name, email address, gender, zip/postal code, occupation, industry and personal interests.

3) We may ask you for personal information outside of the context of registration, including (but not limited to) when you download a file (such as a .PDF file) from the school; when you ask us to contact you; when you join our mailing list; and when you report a problem relating to the services we provided or the courses offered. If you contact us we may keep a record of that correspondence.

4) When prospective students, i.e. candidates provide us with information such as their name, mailing address, telephone number, and e-mail address, we use this contact information to send these candidates additional information about the school and BLI, Bouchereau Lingua International. A candidate’s contact information may also be used by us to contact him or her directly. Candidates may choose not to receive future mailings or other communications from the school at any time by notifying the Academic coordinator

5) We will not retain or withhold an international Student’s passport, Study Permit, or similar document under any circumstances.

6) We will not sell or rent your personal information to third parties without obtaining your written informed consent. Generally, the school does not sell or rent personal information in any event.

7) The school’s website provides much information spanning many topics. While the school attempts to provide accurate information to its site users, it provides no guarantees regarding the accuracy or reliability of this content. The school’s website and/or any content on the internet relating to the school, does not constitute a contract or promise from the school to its site users, be they prospective students, students, or otherwise.

8) The school website has security measures and safeguards in place to protect against the loss, misuse, and alteration of the information that is under our control at any given time. However, since no data transmission over the Internet is completely secure we cannot ensure or warrant the security of any information you transmit to us or in relation to our online products or services, and you do so at your own risk. Once we receive your transmission, we make every attempt to ensure that it is kept secure with us. You must still be solely responsible for maintaining the secrecy of your passwords and/or any account information.

9) We may store and sometimes track information about you. We may do this in order to further automate our website or online forms, or to help us understand who may be interested in our programs.

10) Subject to any legislated exemptions which would permit us to disclose your personal information as is necessary, we will not disclose any of your personal information except when we have your informed consent. “Personal Information” is defined broadly by governing legislation as any information about an identifiable individual except the name, title, and business address or office telephone number of an employee of an organization.

11) Pursuant to allowable exemptions under current legislation, we may disclose personal information when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating the school’s policy, violating any law of the province of Ontario or Canada, or may be causing injury to or interference with (either intentionally or unintentionally) the school’s rights or property, other students or faculty members, or anyone else who could be harmed by such activities. We may also disclose your personal information to a collection agency for the purposes of the lawful collection of a debt owed to us by you.

12) Our policy with respect to the use, collection, retention, and disclosure of all student records is governed by applicable privacy legislation as well as the relevant provisions of other applicable Acts and Regulations.

13) We make every attempt to periodically update our Privacy Policy such that it is in compliance with governing privacy legislation, and any regulations applicable thereto.

14) The school also abides by any laws regarding Video Surveillance Policy. To summarize, to the extent that it uses or will seek to use video surveillance, the school will

(a) ensure there is a justifiable business purpose for the surveillance;

(b) seek to avoid capturing the images of people not being targeted for some specific, legitimate purpose;

(c) to the extent possible, seek to not use cameras in areas where people have a heightened privacy expectation;

(d) to the extent possible, seek to notify students and other individuals about the use of cameras before those individuals enter the premises;

(e) subject to some legal justification to withhold and unless the data is destroyed, provide access to Individuals whose images are captured on videotape;

(f) data is destroyed within 14 days from the day of capture

(g) ensure that video surveillance equipment and videotapes are secured and used for authorized purposes only;

(h) ensure that to the extent that recorded images are stored, that they are stored in a secure location with limited access;

(i) recorded images are managed by the IT Department.

15) The student releases the Institute and assigns permission to license and use all images and sound recordings in any media and for any purpose.  The student agrees that the Institute has all rights to images and sound recordings for perpetuity. This agreement is irrevocable, worldwide and perpetual.

16) Should you have a question or concern about our Privacy and Video Surveillance Policy or our practices in this regard, please contact the School Manager.

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